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How a BPO Improved Invoicing and Dispute Resolution to Increase On-Time Payments

When a BPO absorbed nearly 6,000 employees from a client, it discovered the need for a more cost-efficient and timely way to process invoices and make payments across multiple ERPs in 13 countries.

FourQ Staff
FourQ Staff

Mar 05, 2021

As BPO vendors take on new employees when onboarding a new client, it’s always difficult to consolidate payment processing landscapes. Disparate invoice submission systems, dispute processes, tax exposures, workflows, and KPIs create delays and inefficiencies that result in high operational costs. 

So when a BPO absorbed nearly 6,000 employees from a client, it discovered the need for a more cost-efficient and timely way to process invoices and make payments across multiple ERPs in 13 countries. 

FourQ developed a custom solution using our unique Paymaster software solution to create a streamlined payment process. Paymaster was integrated with the vendor’s and client’s multiple PO and AP platforms, and invoice submissions were standardized to a central contact, providing a single team for disputes and collections.

Overall, the BPO realized:

  • Up to a 70% decrease in B2P operational costs
  • Improved client relations and reporting
  • Reduced AP personnel requirements
  • 98% cash on time

Download the full case study to see how Paymaster is uniquely suited to solve payment processing challenges like this one.

Paymaster BPO Case Study

FourQ Staff

Built by finance, accounting, and tax experts, FourQ is Intercompany Financial Management software that streamlines the global operations of the world’s largest companies. Providing automated intercompany processing seamlessly integrated with global vendor invoice management, FourQ helps multinational companies increase efficiency and improve global business operations. This increases operational productivity while saving millions of dollars annually through improved intercompany billing and payment and tax optimization. Discover why FourQ processes over $34 billion annually across 110 countries and how it can transform global operations at your organization.

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